About us

As an NHS company working in partnership with local health and care systems, our purpose is to provide innovative and sustainable spaces for patient care.

Our vision is to be a leader in shaping the care environment for locally based services.

Everything we do is delivered for the NHS and the communities we serve.  Our achievements over the last year include:

• Supporting place-based care and increased NHS productivity through estate solutions and partnership working : Making the best use of high-quality assets provides best value for taxpayers’ money, bringing benefits quicker for service delivery and patients.  We work closely with local NHS and LIFTCo partners to unlock estates challenges, finding solutions to support the shift of services out of hospital.  Our buildings are cornerstones for place-based care, and we identify and act on opportunities to drive utilisation and to optimise their use while supporting national priorities. We repurpose and adapt our buildings to meet the changing needs of the NHS through our Capital Programme. In 2023-24 we delivered £15.8m of investment to enable the delivery of more place based care from our buildings.  For example, we developed a dental training facility at Kenworthy Road Health Centre, East London, and a new breast screening unit at Bath Street Health and Wellbeing Centre 

• Increasing diagnostic capacity for out of hospital services: The NHS faces a significant backlog of elective care. A key national initiative has been to increase diagnostic capacity by delivering more than 160 community diagnostic centres (CDCs). To date CHP’s 10 operational CDC sites have delivered more than 300,000 additional tests, checks and scans – good news for patients who are seen and diagnosed quicker. The successful delivery of our CDC Programme is testament to the partnership working of our LIFTCos, their supply chain partners, and our public sector colleagues to deliver projects at pace. As a result, it has delivered improved patient health outcomes across local communities. 

• Creating over £50m in Social Value: As a purpose and values led organisation our work creates social value. We measure our Social Value using the National TOMs (Themes, Outcomes, Measures) Framework.  We are in our third year of delivering our Corporate Social Responsibility Strategy, our Social and Local Economic Value rose by 32%, from £38.5m to £50.8m, as we continue to reach beyond the walls of our buildings and into the communities we serve. 

• Buildings at the Heart of Communities: Through our commitment to Corporate Social Responsibility, we strive to maximise community benefit and deliver demonstrable social value throughout our business, ensuring we positively impact the communities in which we operate. Our Buildings at the Heart of Communities initiative uses our relationship with the wider community to increase focus on health prevention and social prescribing, inviting Local Authorities, Third Sector Organisations, Community Groups, and Charities to use our buildings for their activities.  
• Sustainable facilities: The LIFT buildings are some of the best quality, well maintained assets available to the NHS. Lifecycle budgets are protected so there are no backlog maintenance concerns. We ensure they remain fully compliant with statutory requirements and core standards. We have strengthened our contract management to ensure services meet customers’ needs.  We have developed monthly digital building reports which provide up to date data and embedded our LIFTCo Performance Framework to support our contract management, providing assurances on additional standards and identifying areas for improvement.   
• Digital and data: Data and insight underpin decision making on the NHS estate. We support Integrated Care Board’s by delivering insight packs and dashboards to enhance informed decision making. We also deliver significant digital transformation across the business, automating processes and creating efficiencies so our people can work smarter, more effectively and productivity. 
• A culture where our people can thrive: Our people are our greatest asset. We are pleased to achieve very high employee satisfaction scores already but developing and growing our talent is key to our long-term success. In 2023-24 we invested more in training and development for our people and established our Thrive Programme which sets out a clear framework for learning and development.  This supports our learning culture and lays the foundation for developing future skills and leaders.